FREQUENTLY ASKED QUESTIONS

Send USDT on TON (The Open Network) (Jetton) to your unique wallet address shown on the Deposit page. Our system scans the blockchain every 30 seconds via TONScan API. Once your transaction has 1+ confirmation, it's detected automatically and your plan activates. You receive an email confirmation with your deposit details.

The minimum deposit to activate an investment plan is $12 USDT. Deposits below $12 are processed with a $2 blockchain fee deducted, and the net amount is credited to your interest balance. Only deposits of $12 or more activate a plan and start earning compound interest.

Only TON (The Open Network) (Jetton) is currently active. Do NOT send on Ethereum ERC-20, Solana SPL, TRON TRC-20, or any other network. Wrong-network deposits result in permanent, irrecoverable loss. Always verify the network in your wallet or exchange before sending.

Most deposits are detected within 30 seconds to 2 minutes after blockchain confirmation. You will receive an email when confirmed. If not confirmed within 10 minutes of your transaction being on-chain, please contact support with your transaction hash from TONScan.

No. Deposits are permanently locked as investment capital. Only your earned interest and bonus balances are withdrawable. This is clearly stated in the Terms & Conditions and Refund Policy. All deposits are final once confirmed on the blockchain.

Yes. Each new deposit of $12+ adds to your compound base. If your total deposit reaches the next plan threshold, your plan upgrades automatically. For example: existing $60 deposit + new $50 deposit = $110 total → upgrades to Stellar Growth (1.8% daily).

Wait 5 minutes. Our cron job runs every 30 seconds but blockchain delays can occur. If still not showing after 10 minutes, open a support chat and provide: (1) your TONScan transaction hash, (2) the amount sent, and (3) your registered email. We will manually verify and credit within 24 hours if confirmed on-chain.

Go to Wallet → Withdraw. Enter the amount (minimum $5) and your TON (The Open Network) wallet address. Click "Request Withdrawal" — a 2FA verification code will be sent to your email. Enter the code within 10 minutes. After verification, funds are automatically sent to your wallet within 15–40 seconds via our hot wallet.

Yes. A one-time code sent to your registered email is required for every withdrawal request for your security. This prevents unauthorized withdrawals even if someone knows your password. The code expires after 10 minutes and is unique per transaction.

The minimum withdrawal is $5 USDT. A fee of 2% + $1 is applied (configurable by admin). The exact fee and net amount you will receive is shown before you confirm any withdrawal.

Withdrawals are processed automatically within 15–40 seconds after 2FA confirmation when auto-approval is enabled. You receive an email with the transaction hash to verify on TONScan. If delayed beyond 5 minutes after your 2FA confirmation, contact support immediately.

Yes, you can withdraw to any valid TON (The Open Network) (Jetton) USDT wallet address. You can also save a preferred wallet in your profile for faster future withdrawals. Always double-check the address — blockchain transactions are irreversible.

Only your interest balance and bonus balance are withdrawable. Your deposit balance is permanently locked as investment capital to keep your plan active and generating daily compound interest. This is by design and fully disclosed in our Terms.

Interest is calculated daily on your compound base, which grows each day. Example: $1,000 at 2.5% = $25 on Day 1. On Day 2, base = $1,025 × 2.5% = $25.63. This exponential growth accelerates significantly over time — use our Calculator to see your projected returns.

• Quantum Starter ($12–$99.99): 1.0% daily
• Stellar Growth ($100–$999.99): 1.8% daily + 5% deposit bonus
• Nebula Elite ($1,000+): 2.5% daily + 12% deposit bonus

Your plan upgrades automatically when your total deposit reaches the next tier threshold.

Interest is credited once per 24 hours after you complete your required daily tasks. Our cron job runs hourly and checks task completion. If you complete tasks late (after 24 hours), a 35% late fee applies but you still earn. You'll receive an email each time interest is credited.

Interest is not credited for days you don't complete required tasks. The tasks window is 24 hours. If you complete tasks within 24 hours of them becoming available, you earn full interest. If completed after 24 hours, you receive 65% of the earned amount (35% late fee deducted).

Daily tasks are simple activities (writing reviews, providing feedback, etc.) that unlock your daily compound interest. They create user engagement and help our platform grow. Tasks are proportional to your plan — Quantum Starter requires 4/day, Stellar Growth 6/day, Nebula Elite 10/day.

Tasks are unlocked 2 hours after your first deposit is confirmed. You'll see a countdown timer on your Tasks page. After the initial unlock, tasks refresh every 24 hours at the same time they first became available.

Tasks are automatically reviewed within 15 to 120 minutes of submission. Our AI system evaluates quality and approves or rejects randomly within this window. Once approved, your earned amount is instantly added to your interest balance and you receive an email notification.

Tasks are created by admin and can be text-based (write a review, feedback, article — minimum 150 characters) or image-based (screenshot, photo upload as proof of activity). Tasks are randomly shuffled and shown based on your plan tier.

Yes. You can submit tasks any time, but completing them after the 24-hour window incurs a 35% late penalty. Example: If you would earn $10 in interest, completing tasks late earns you $6.50. It is always better to complete tasks within the 24-hour window to maximize earnings.

Quantum Starter — $12–$99.99 · 1.0% daily · 3 referral levels · 4 tasks/day
Stellar Growth — $100–$999.99 · 1.8% daily · 5% deposit bonus · 5 referral levels · 6 tasks/day
Nebula Elite — $1,000+ · 2.5% daily · 12% deposit bonus · 10 referral levels · 10 tasks/day

Plans upgrade automatically. Use the Calculator to see projected earnings for each plan.

Stellar Growth plan includes a 5% deposit bonus and Nebula Elite includes a 12% deposit bonus. The bonus is credited to your bonus balance immediately upon deposit confirmation and is withdrawable. Example: $500 deposit on Stellar Growth = $25 instant bonus.

Yes, plan upgrades are fully automatic. When your cumulative deposit reaches the next threshold ($100 or $1,000), your plan, daily rate, deposit bonus, and tasks per day all update instantly. You never need to manually switch plans.

When someone registers with your referral link and makes a deposit, you earn a commission. Commissions are automatic: 5% from Level 1, 3% from Level 2, 2% from Level 3, and so on up to 10 levels. Commissions are paid instantly to your bonus balance when the referred user's deposit confirms.

Your unique referral link is at Dashboard → Referral → My Link. It looks like: https://aetherblocks.com/register?ref=YOURCODE. Share it anywhere — anyone who registers through it is automatically linked to you.

Referral levels depend on your investment plan:
• Quantum Starter: 3 levels (5%, 3%, 2%)
• Stellar Growth: 5 levels (5%, 3%, 2%, 1.5%, 1%)
• Nebula Elite: 10 levels (5%, 3%, 2%, 1.5%, 1%, 0.8%, 0.6%, 0.5%, 0.3%, 0.2%)
Total maximum: 11.5% yield on a single deposit across all 10 levels.

Commissions are paid instantly and automatically the moment your referral's deposit is confirmed on the blockchain. They appear in your bonus balance and you receive an email notification with the commission amount and which level it came from.

KYC is not required to deposit or earn. However, it may be required for withdrawals above certain amounts (configurable by admin). We may also request KYC at any time if unusual activity is detected on your account, as stated in our AML/KYC Policy. Completing KYC early is recommended.

KYC requires:
• Personal details: First name, last name, father's name, date of birth, nationality
• Government ID: Front and back of national ID, passport, or driving license
• Selfie: A clear photo of your face (liveness check)
All documents are encrypted and handled per our Privacy Policy.

KYC is typically reviewed within 24 hours of submission. The process: After submission, your KYC moves to "Under Review" within 6 hours, then to "Approved" within the following 18 hours. You receive email updates at each stage. Maximum processing time is 24 hours.

No. One account per person. Creating multiple accounts to abuse bonuses or referral systems violates our Terms & Conditions. AetherBlocks reserves the full right to permanently ban all related accounts, confiscate balances, and remove data from the database for multiple-account violations. KYC helps us enforce this policy.

Your wallet's private key is encrypted using AES-256-CBC military-grade encryption before storage. The encryption key is stored only in server environment variables, never in the database. Even database administrators cannot read your private keys. All API endpoints use JWT authentication, rate limiting, and brute-force protection.

Go to Dashboard → Security. Click "Enable 2FA" and scan the QR code with an authenticator app (Google Authenticator, Authy). Enter the 6-digit code to confirm activation. Once enabled, you'll need your authenticator code every time you log in.

Immediately: (1) Change your password via Forgot Password, (2) Enable 2FA on your account, (3) Contact our support via live chat with your account email. We monitor login activity — every login sends you an email alert with IP and location information.

Go to Register, fill in your details (name, username, email, password, country, phone). Accept the legal agreements and submit. You'll receive an OTP verification code at your email — enter it to activate your account. The whole process takes under 2 minutes.

Check your spam/junk folder first. If not there, go to Verify Email page and click "Resend OTP". OTPs expire after 10 minutes. Make sure you're checking the correct email address you registered with. If the issue persists, contact support.

Go to Forgot Password, enter your registered email, and click Send Reset Link. Check your email for a secure reset link (valid 1 hour). Click the link, enter your new password (min 8 chars, 1 uppercase, 1 number), and submit. You can then log in with the new password immediately.

Usernames and emails cannot be changed for security and audit purposes. You can update your full name and phone number in Dashboard → Profile. If you made a genuine mistake during registration (typo in email), contact support within 24 hours of registration for assistance.

Your account remains active indefinitely. However, interest is only credited on days you complete required tasks. If you have an active investment, your compound base continues to grow — but interest only credits to your withdrawable balance on task-completion days. There is no account expiry or inactivity fee.

AetherBlocks is available globally except in jurisdictions where cryptocurrency investment platforms are explicitly prohibited by local law. You are responsible for ensuring compliance with your local regulations before using our platform. We reserve the right to restrict access from specific regions at any time without prior notice.

Cryptocurrency investments carry significant risk including but not limited to: market volatility, regulatory changes, technical vulnerabilities, and platform risk. Returns are not guaranteed. You should never invest more than you can afford to lose. Read our full Risk Disclosure before investing.

Per our Terms & Conditions, AetherBlocks reserves the full right to suspend, ban, or permanently delete any account showing signs of fraud, fake accounts, bot activity, system abuse, or violation of our policies. This includes freezing all associated balances. We conduct investigations and take action without prior notice to protect all legitimate users.

All legal documents are available in the footer of every page:
• Terms & Conditions
• Privacy Policy
• Risk Disclosure
• AML/KYC Policy
• Refund Policy
By registering, you agree to all of these documents.

AetherBlocks is a Progressive Web App (PWA) — you can add it to your home screen on any device for an app-like experience. On Android: tap the browser menu → "Add to Home Screen". On iOS: tap the Share button → "Add to Home Screen". No app store required.

Any wallet or exchange that supports USDT on TON (The Open Network) (Jetton) works. Popular options include: Tonkeeper (with TON network added), Trust Wallet, Binance exchange, OKX, Bybit, Coinbase (select Jetton network), and SafePal. Always select TON (The Open Network) / Jetton as the network before sending.

Use our Live Support Chat (available after login) for real-time assistance. We respond instantly during business hours and within a few hours at other times. When contacting support, please provide your registered email, the issue description, and any relevant transaction IDs or screenshots.